Refund policy

Returns & Exchanges

Our Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 15 day of delivery. Items must be in new, unworn condition with original tags attached and in their original packaging. Returns that do not meet these conditions may be subject to a restocking fee or may be refused. Poorly packaged returns may be refused or charged a $10 fee. 

All eligible returns are issued as store credit only. Refunds to the original payment method will only be issued if we are unable to fulfill an item due to an inventory issue. No exceptions. 

Once an order is placed, it cannot be canceled. If the order has not yet shipped, we may offer store credit only at our discretion. 

Shipping costs are nonrefundable. If a return drops an order below free shipping threshold, shipping costs will be deducted. We reserve the right to apply restocking fees where necessary. 

How to Initiate a Return

  1. Submit a Return Request: Email our support team at help@cunababy.com with your order number and reason for return.

  2. Receive a Return Label:We will provide a prepaid return shipping label for domestic orders. 

  3. Send Back Your Item: Securely package your item and drop it off at your nearest carrier location up to 15 days from delivery of your order. 

  4. Receive Your Refund: Once we receive and inspect your return, we will process your refund in the form of store credit within 5-7 business days where you will receive a digital gift card to your email. 

Exchanges

If you need a different size or color, we recommend placing a new order for the desired item and returning the original purchase for a refund. This ensures that you receive your preferred product as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made products

  • Gift cards

  • Items marked as non-returnable (i.e. personalized items) 

If you have any questions about whether your item is eligible for return, please reach out to our customer service team at help@cunababy.com 

Return Abuse & Fraud 

We refuse the right to: refuse returns, cancel orders, limit or block accounts if we suspect excessive returns, policy abuse, fraudulent activity, resale behavior. 

Chargebacks & Disputes

By placing an order, you agree to all store policies. Filing a chargeback or payment dispute for a transaction that follows our stated policies may result in permanent account restriction, refusal of future service. We reserve the right to provide order records, delivery confirmations, and timestamped policy acceptance records to financial institutions to dispute chargebacks. 

Product Disclaimers 

Customers are responsible for reviewing size charts before purchase. We are not responsible for fit issues beyond standard exchanges. Colors may vary slightly due to screen settings and lighting. 

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at help@cunababy.com  with your order number and photos of the issue. 

Refund Processing Time

Refunds in the form of store credit are typically processed within 5-7 business days after we receive your return.

Cancellations & Order Changes

Once an order has been processed or shipped, we are unable to make changes or cancel the order. In such cases, you may return the item following our standard return policy.

Customer Support

We are here to help! If you have any questions about our shipping or return policies, feel free to reach out to our support team:

Thank you for shopping with Cuna. We appreciate your support and are dedicated to ensuring that your experience with us is nothing short of exceptional.